Shipping policy

Shipping Policy

Effective Date: 3 October 2023

At GlucoBoss, we’re committed to delivering your orders quickly, reliably, and hassle-free. Here’s everything you need to know about our shipping process:

Shipping Destinations

We proudly ship across Australia. At this time, we are unable to deliver internationally.

Shipping Providers

We partner with trusted carriers, including Australia Post, StarTrak, and Sendle, along with other couriers as needed, to ensure your order arrives safely and on time.

Shipping Rates

  • Free Shipping: Available for all orders over $100. This will be applied automatically at checkout.
  • Standard Shipping: Orders under $100 ship for just $11.00, anywhere in Australia.

Estimated Delivery Times

Delivery times may vary based on your location. Once your order has been dispatched, you can generally expect:

  • Metropolitan Areas: 2–8 business days.
  • Regional Areas: 2–8 business days.
  • Remote Areas: 2–8 business days.

Please note that external factors, such as peak seasons or courier delays, may affect delivery times.

Order Processing Time

We process orders within 1–2 business days of receiving payment confirmation. Once dispatched, you’ll receive an email with tracking information to follow your delivery.

Order Tracking

After your order has shipped, you’ll receive a tracking number to monitor its progress on the courier’s website. If you experience any issues with tracking, feel free to reach out to our customer support team at support@glucoboss.com.au for assistance.

Order Modifications and Cancellations

Need to make a change or cancel your order? Contact us at support@glucoboss.com.au as soon as possible. While we’ll do our best to accommodate your request, please note that once your order has shipped, changes or cancellations may not be possible.

Damaged or Lost Items

We take every precaution to ensure your order arrives in perfect condition. In the rare case that your order is damaged or lost during transit, please contact us immediately. We’ll work quickly to resolve the issue and get you your products.

Questions or Support

Have questions about your order or our shipping process? We’re here to help! Reach out to us anytime at support@glucoboss.com.au.